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Last Updated: August 19, 2026
TS Customs, LLC (“TS Customs,” “we,” “us,” or “our”) stands behind the quality of the products and services we provide. Because many of our products are custom manufactured, configured specifically for the customer, or subject to federal and state firearms regulations, return eligibility varies by product.
If you have an issue with an order, please contact us so we can determine the appropriate solution.
Unused, uninstalled, and unaltered standard merchandise may be eligible for return within 30 days of delivery.
Returned products must be in new and resalable condition and include the original packaging, accessories, documentation, and other materials supplied with the product.
Before returning an item, please contact TS Customs for return authorization and shipping instructions. Products returned without prior authorization may not be accepted.
Original shipping charges are not refundable unless the return is the result of an error by TS Customs. Return shipping costs are generally the responsibility of the customer.
All firearm sales are final once the firearm has been transferred to the purchaser by the receiving Federal Firearms Licensee (“FFL”).
Customers should inspect firearms carefully before completing the transfer. If there is an apparent shipping issue, incorrect product, or other significant concern, please contact TS Customs before accepting the transfer.
If a firearm has a manufacturing or workmanship issue after transfer, contact us directly. We will work with you to evaluate the issue and determine the appropriate repair or resolution.
Custom rifles and products manufactured, chambered, fitted, finished, engraved, coated, or otherwise configured specifically for a customer are generally not returnable or refundable.
This includes, but is not limited to:
If there is a problem with the workmanship or function of a custom product, please contact us. TS Customs will evaluate the issue and, when appropriate, repair or correct work for which we are responsible.
Deposits on custom rifles, custom manufactured products, special order components, and gunsmithing projects are used to reserve production capacity and obtain components for the customer’s project.
Deposits are generally nonrefundable once work has begun or components have been ordered specifically for the project.
If a customer requests cancellation before work has begun, TS Customs may, at its discretion, refund all or a portion of the deposit less any costs, fees, or commitments already incurred in connection with the order.
Barrels that have been chambered, threaded, cut to length, fluted, coated, installed, or otherwise modified to customer specifications are not returnable.
Customer supplied components used in gunsmithing projects remain subject to the manufacturer’s warranty, if any. TS Customs is not responsible for defects or failures originating from customer supplied components.
If you believe there is an issue with work performed by TS Customs, please contact us before having another gunsmith or third party modify or attempt to repair the product.
Suppressors and other regulated products may be subject to additional restrictions because of applicable federal, state, and local laws and transfer requirements.
Once a regulated product has been transferred to the purchaser, the sale is generally final.
Any cancellation or return requested before transfer will be evaluated individually based on the status of the transaction, applicable regulatory requirements, and any costs or fees already incurred.
Optics, electronics, and other products manufactured by third parties may be subject to the original manufacturer’s warranty.
Products that have been mounted, installed, used, damaged, or altered may not be eligible for return.
Warranty claims involving a third party product may need to be handled directly through the manufacturer depending on the circumstances and the manufacturer’s warranty policy.
If you receive an incorrect item or a product that was damaged during shipment, please contact TS Customs promptly.
Do not install, modify, fire, or otherwise use an incorrect or visibly damaged product before contacting us.
We may request photographs, packaging information, or other details necessary to evaluate the issue and process a replacement, repair, shipping claim, or refund.
Approved refunds will generally be issued to the original payment method.
Shipping charges, payment processing fees, transfer fees, special order costs, and other expenses associated with an order may be nonrefundable unless the return results from an error by TS Customs.
The timing of a refund appearing in your account may vary depending on your bank or payment provider.
Unless otherwise agreed by TS Customs, customers are responsible for return shipping costs.
Firearms, suppressors, receivers, and other regulated products must not be returned without first contacting TS Customs. We will provide instructions for properly and legally returning the product when applicable.
TS Customs is not responsible for products returned without authorization or contrary to applicable shipping or firearms regulations.
Our goal is to deliver products that meet the standards expected of TS Customs.
If you believe a TS Customs manufactured product or gunsmithing service has a defect in materials or workmanship, contact us directly. We will evaluate the circumstances and determine the appropriate repair, replacement, or other resolution.
This Return & Refund Policy does not limit any rights or remedies that cannot legally be limited under applicable law.
To request a return or discuss a problem with an order, please contact:
TS Customs, LLC
36002 196th St.
Miller, SD 57362
Email: Travis@tscustomsrifles.com
Phone: (605) 870 1567